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Orders, modifications, cancellations

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Orders, modifications, cancellations
There is no packing slip with my order, what will be delivered?

We no longer send paper packing slips with shipments from our new warehouse.

When your order is shipped by us, an automatic email is sent with a summary of the delivery you can expect. If this digital confirmation of delivery is not your entire order, you can assume that the remaining items will be delivered soon.


Information about delivery times & orders

When placing an order, always pay attention to the indicated delivery time. You will automatically receive an email from us when your order is being processed in our warehouse. When there are updates regarding your order, or when your order is transferred to one of our carriers, you will receive an automatic message from us.

You can always track your order with your Toolnation customer account. For this, you need to have placed the order with the customer account. > Login now

If your order was placed without a customer account, this is not possible. Linking an order to a customer account after it is placed is not possible.


Partial deliveries

When ordering multiple items with different delivery times, partial deliveries may occur. It is not possible to indicate a preference.

We usually do our best to optimize the ordering and shipping process to minimize partial deliveries.

 

Note: if you order a SET in which part of the set has a longer delivery time, the part of the set in stock will be sent to you in advance. It is not possible to indicate a preference.


Toolnation customer account

We offer you the possibility to create a Toolnation customer account. > Create a customer account

With your customer account, you can request information on your placed order(s). > log in now

These are the benefits of creating a Toolnation customer account:

  • Retrieve with the account placed orders (orders of the last 12 months retrievable)
  • Use the account to easily place new orders
  • Speed up the payment process
  • Store multiple shipping addresses
  • View and track the status of an order placed with the account

Note: at this time, it is not (yet) possible to link placed orders to your customer account.

Any further questions?
Are your questions still not answered? Then please contact our customer service via our contact form or via your account.