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Invoices, payments, refunds

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Invoices, payments, refunds
When will I get my money back?

The refund when you cancel an order is provided by law and is 14 days. The refund will be transferred to you within 14 days (after we have received the cancelled items back).

Please note: the costs for returning the goods when an order is cancelled will be at your own expense. These costs will be deducted from the amount to be refunded. We only take cancellations that are submitted through our customer service. You will always receive a confirmation from us when we have cancelled your order.


Legal period of 14 working days expired?

Are you sure that the order has been cancelled? Have you received a confirmation of this?

Please contact us via the contact form if you have a confirmation of cancellation, and the statutory period has expired but have not yet received your money back.

Any further questions?
Are your questions still not answered? Then please contact our customer service via our contact form or via your account.