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Invoices, payments, refunds
The refund when you cancel an order is provided by law and is 14 days. The refund will be transferred to you within 14 days (after we have received the cancelled items back).
Please note: the costs for returning the goods when an order is cancelled will be at your own expense. These costs will be deducted from the amount to be refunded. We only take cancellations that are submitted through our customer service. You will always receive a confirmation from us when we have cancelled your order.
Legal period of 14 working days expired?
Are you sure that the order has been cancelled? Have you received a confirmation of this?
Please contact us via the contact form if you have a confirmation of cancellation, and the statutory period has expired but have not yet received your money back.
Yes, as long as you have not placed your order yet, you can change it in your account. After placing an order, this is no longer possible. This is prohibited by Dutch law and regulations.
Please contact us if an incorrect billing address is listed on your invoice.
Want to change your own billing address?
You can do this easily with your account > log in now
No customer account yet? > create a customer account
At Toolnation you can use the following payment options:
- IDEAL (free)
- Bank Transfer (free)
- PayPal (free)
- Credit card (free)
- Bancontact/Mister Cash (free)
- Giropay (free)
- EPS
- SOFORT Banking
Note: orders will only be processed once payment has been received. Please note that some payment options may have a longer delivery time.
You will automatically receive an email with accompanying invoice on the next business day after the payment is successful. Always check your spam / junk mail folder to make sure you have not received the invoice.
Didn't receive an invoice?
Please contact our customer service if you did not receive an invoice for your order, so we can send it to you manually.
Currently, we send invoices by mail only. You will usually receive these no later than 1 business day after you place your order. Did you lose an invoice, can't find it in your mail, or didn't you receive one? Then, please, contact us.
Tip: did you also look in your spam/junk mail folder? Sometimes invoices end up in the wrong folder.
Always check if money has been debited from your bank account. If it has not, please place a new order or try a new payment method.
Payment has been debited from my account
If money has been debited from your account, but you have not received an order confirmation within 2 working days, please contact our customer service.
We usually use discount codes for special promotions. These actions can always be found on our site and we also send them via our newsletter. Examples are:
- A fixed discount amount on a particular item or brand.
- A discount percentage of the purchase amount.
- Adding a free article.
- Registration for a (win) action.
How to use a discount code?
It can be entered on the shopping cart page. First, put something in your cart. Then click on the shopping cart icon at the top right of the site and then on VIEW CART. The discount code can be entered under "discount code", under the button "CHECKOUT NOW". When entering it, always pay close attention to whether the discount code is entered correctly (with special characters), meets the conditions and the expiration date has not passed.
Conditions:
- You can only use 1 discount code per order, combining is not possible.
- A discount code can only be used once.
- If you cancel an order after using a discount code, the code is no longer valid.
- Toolnation reserves the right to cancel a discount code in case of unauthorized use.
No, it is prohibited by Dutch law to adjust invoices.
Wrong billing address?
Please contact us if an incorrect billing address is listed on your invoice.
Want to change the billing address yourself?
This is only possible as long as your order has not yet been shipped in your account > log in now
No customer account yet? > create customer account