Shipping and collection

Shipping is free* for orders over €100 (incl. VAT) in the Benelux and Germany.

For orders under €100 (incl. VAT) you pay €9 shipping costs in the Benelux and Germany.

For orders under €30 (incl. VAT) you will pay €13 shipping costs in the Benelux and Germany.

*Please note: for items of exceptional weight/size or which require additional handling (e.g. lawn mowers, table saws, undercarriages, compressors, etc.) shipping costs are automatically calculated in the checkout menu.

Shipping costs outside BENELUX and Germany, within EU.

Shipping costs for shipments within Europe are calculated automatically when your address information is complete.

> Shipping and collection
> General Terms and Conditions

Unfortunately, it is currently not possible to change your delivery address after you have placed an order. However, with some carriers it is still possible to change the delivery address when it is already on its way, information about this can be found in the Track & Trace code you received in your shipping notification.

More information about > Shipping and collection

Want to modify your address for future orders?

You can do this easily with your account > log in now

No customer account yet? > create a customer account

Note: unfortunately, it is not (yet) possible to link a placed order to your customer account

In your Track & Trace data you can see the status of your order with the carrier. If it takes longer than usual for your order to be delivered, you should first contact the carrier and ask about the status of your order. It can happen that an order gets lost. If this is the case, please also contact us. An investigation will be started, and you can then indicate whether you want to continue waiting for the order or cancel it. If you cancel, we will refund your money within 14 days.

Note: starting an investigation with the carrier may take several business days. We kindly ask you to be patient during this period. We will contact you as soon as additional information is available.

Orders from Toolnation are always shipped with premium carriers, depending on the size of the package, the weight of the package, or the country of destination.

> More information

Usually there are 2 to 3 delivery attempts. If you are not at home, the deliveryman will first try to deliver the package to the neighbors. If this fails, the package goes to the nearest pickup location. You will receive a message from the carrier, and you then have 1 week to pick up the package. After that, the parcel will automatically be returned to us. Do not forget to bring a valid ID when you pick up your package.

Unfortunately, we have no influence on the delivery or working method of the carriers. For questions or comments regarding a delivery, please contact the appropriate carrier.

What happens if my order is returned to you?

If your order is returned to us, we can resend it to you or cancel it. If we have to resend the package, then new shipping costs will be charged. In case of a cancellation, we deduct the shipping costs from the amount to be refunded.

Please, always contact us when your order is returned.

If a package has not been picked up at a pickup location after 1 week, it will automatically be returned to us. In this case, we can resend the package or cancel the order. If we have to resend the package, then new shipping costs will be charged. In case of a cancellation, we deduct the shipping costs from the amount to be refunded.

Unfortunately, we have no influence on the delivery or working method of the carriers. For questions or comments regarding a delivery, please contact the appropriate carrier.

Please, always contact us when your order is returned.

Items that are in stock usually get shipped within 1 to 4 business days. You will always receive an automatic message with shipping details and the status of your order as soon as it is shipped. Tip: always keep an eye on the delivery time stated with each article on the site.

Toolnation delivery times

The expected delivery times are mentioned with each article. These are adjusted automatically based on our stock and the information we receive from our suppliers and manufacturers. Actual delivery times may sometimes differ from the delivery times shown. > More information

We use the following delivery times:

• 1 to 4 working days: product can be delivered from stock.
• 3 to 6 working days: product is not in stock, but is in stock at the supplier.
• 8 to 11 working days: product is not in stock, but has been ordered by the supplier.
• Expected from (month): product  is not in stock, expected delivery by supplier.
• Product is no longer available.

Customer account

You can also check the status of your order in your customer account > Login now

Don't have a Toolnation customer account yet? You can easily create one yourself > Create customer account

Note: unfortunately, it is not (yet) possible to link a placed order to your customer account.