Sales, promotions and account

All promotions have their own section page where all conditions are listed. You can easily find them via the homepage or via the items participating in a promotion. There is usually an additional "sticker" that links to the terms and conditions.

Specific question about a promotion?

Our sales department will be happy to help you if you have a question about a promotion. If necessary, please include a link, EAN code or item number so they can help you more quickly and accurately. Ask your question using the contact form at the bottom of this page.

We usually use discount codes for special promotions. These actions can always be found on our site and we also send them via our newsletter. Examples are:

• A fixed discount amount on a particular item or brand.
• A discount percentage of the purchase amount.
• Adding a free article.
• Registration for a (win) action.

How to use a discount code?

It can be entered on the shopping cart page. First, put something in your cart. Then click on the shopping cart icon at the top right of the site and then on VIEW CART. The discount code can be entered under "discount code", under the button "CHECKOUT NOW". When entering it, always pay close attention to whether the discount code is entered correctly (with special characters), meets the conditions and the expiration date has not passed.

Conditions:

• You can only use 1 discount code per order, combining is not possible.
• A discount code can only be used once.
• If you cancel an order after using a discount code, the code is no longer valid.
• Toolnation reserves the right to cancel a discount code in case of unauthorized use.

Dirks Machines Beek

Toolnation.eu is the online shop, and part of Dirks trading company B.V. with a pickup location and showroom located in Beek at the Prins Mauritslaan 120-124 at Dirks Machines. Note: This is not a visiting address for Toolnation customers, but only intended as pickup location!

Note: it is not possible to change your shipping method afterwards to pick up in Beek.

Own service, repair workshop

Toolnation has its own service and repair workshop where both repairs and warranty repairs are carried out in accordance with the manufacturers' conditions.

More information about our > repair service

The registration of a customer account can be done very easily via > register here

Advantages of a customer account:

• Reviewing placed orders and re-ordering.
• Speed up the payment process.
• Save and change multiple shipping addresses.
• View and track the status of your orders.

Note: unfortunately, it is not possible yet to add orders to your account after they have been placed. Please therefore always create an account first or log in before placing an order.

Our sales department will be happy to help you if you have a question about an item or accessory. Please include a link, EAN-code or item number if necessary, so they can help you faster and better.

Ask your question via the contact form at the bottom of this page.

It is of course possible to ask for a special quotation. Please contact us via the contact form at the bottom of this page. Our sales department will process your request for a special price.

Tip: if you have a customer account and fill your shopping cart, we can easily check it with you.

No, unfortunately not yet.

Usually this happens when you have placed an order first and only afterwards created an account or logged in. Unfortunately, it is not possible to add placed orders to your account. Is this not the case? Then please wait for 1 to 2 business days so that the system can process the order. Still no orders visible? Then please contact us.

Do not have an account yet? > create an account

Note: unfortunately, it is not yet possible to add placed orders to your account.

No, this is unfortunately not possible. It is recommended that you always create an account or log in before placing an order.

If you do not have an account > create an account

Have you forgotten your password?

Then you can easily reset it via > Forgot your password?

Did you forget the e-mail address you use to log in?

You can find your login information in the email that you received when creating your account. In this mail, you will also find the e-mail address you can use to log in. It is possible that this mail ended in your SPAM folder.

Still can't login? Are you sure you have created an account with us? If your email address and password are not known, and you do not receive an automatic email when you want to set a new password, it is likely that you have not created an account.

All information about cookies and privacy can be found here.

You can purchase and checkout with us as a business customer VAT free (also called TAX Free).

Conditions for purchases as a business customer:

• You must have a valid foreign VAT number
• You need to create a Toolnation customer account > Create customer account
• Enter your name and address details with a valid EU VAT number*.
• Click on 'validate', your data will be checked
• If you agree after the check, you can purchase VAT-free immediately

*Make sure you enter the correct VAT number: BE012345678, FR012345678, DE012345678.

Note: There is no possibility of deducting the VAT paid by you after the order is placed, so always check whether your VAT number has been entered correctly.

Is your VAT number not accepted?

Usually this is due to an incorrectly entered VAT number. Did you enter the number correctly? (BE012345678, FR012345678, DE012345678 etc.) It could also be that your VAT number has expired or that your VAT number is not yet registered in the system. In that case,  please, contact us.

Is your VAT number not accepted?

Usually this is due to an incorrectly entered VAT number. Did you enter the number correctly? (BE012345678, FR012345678, DE012345678 etc.) It could also be that your VAT number has expired or that your VAT number is not yet registered in the system. In that case, please, contact us.

You can very easily unsubscribe from our newsletter via the unsubscribe button located at the bottom right of each newsletter or via your account.

You can sign up for our newsletter using the subscribe page.

Why subscribe to the newsletter?

• You will be the first to know about our offers.
• You will receive a selection of the offers in your mail every day.
• You will receive special offers in your mail.

A chance to win a prize every month!

Subscribe and you will automatically have the chance to win many prizes every month.

You can easily change your newsletter receiving preferences yourself by clicking > E-MAIL PREFERENCES at the bottom left of any newsletter or through your account.