Sales, promotions and account
All promotions have their own section page where all conditions are listed. You can easily find them via the homepage or via the items participating in a promotion. There is usually an additional "sticker" that links to the terms and conditions.
Specific question about a promotion?
Our sales department will be happy to help you if you have a question about a promotion. If necessary, please include a link, EAN code or item number so they can help you more quickly and accurately. Ask your question using the contact form at the bottom of this page.
All promotions have their own dedicated page where all applicable conditions are listed. You can find them via the homepage or through the items participating in a promotion. An additional label usually refers to the relevant terms and conditions.
Specific question about a promotion?
Our sales department will be pleased to assist you with any questions regarding a promotion. Please include a link, EAN code or item number, if applicable, to enable a faster and more accurate response. You can submit your question using the contact form at the bottom of this page.
We usually use discount codes for special promotions. These actions can always be found on our site and we also send them via our newsletter. Examples are:
- A fixed discount amount on a particular item or brand.
- A discount percentage of the purchase amount.
- Adding a free article.
- Registration for a (win) action.
How to use a discount code?
It can be entered on the shopping cart page. First, put something in your cart. Then click on the shopping cart icon at the top right of the site and then on VIEW CART. The discount code can be entered under "discount code", under the button "CHECKOUT NOW". When entering it, always pay close attention to whether the discount code is entered correctly (with special characters), meets the conditions and the expiration date has not passed.
Conditions:
- You can only use 1 discount code per order, combining is not possible.
- A discount code can only be used once.
- If you cancel an order after using a discount code, the code is no longer valid.
- Toolnation reserves the right to cancel a discount code in case of unauthorized use.
We regularly use discount codes for special promotions. These promotions are published on our website and shared via our newsletter. Examples include:
- A fixed discount amount on a specific item or brand.
- A percentage discount on the total purchase amount.
- The addition of a free item.
- Registration for a promotional or prize campaign.
How to use a discount code
You can enter your discount code on the shopping cart page. First, add an item to your cart. Then click on the shopping cart icon in the top right corner of the website and select View and Edit Cart. The discount code can be entered in the field “Apply Discount Code”, located above the button “Place Order”. When entering the code, please ensure that it is entered correctly (including any special characters), that all conditions are met, and that the expiration date has not passed.
Conditions:
- Only one discount code can be used per order. Combining codes is not possible.
- A discount code can only be used once.
- If you cancel an order after using a discount code, the code will no longer be valid.
- Toolnation reserves the right to cancel a discount code in case of unauthorized use.
Dirks Machines Beek
Toolnation.eu is the online shop, and part of Dirks trading company B.V. with a pickup location and showroom located in Beek at the Prins Mauritslaan 120-124 at Dirks Machines.
Note: This is not a visiting address for Toolnation customers, but only intended as pickup location!
Note: it is not possible to change your shipping method afterwards to pick up in Beek.
Own service, repair workshop
Toolnation has its own service and repair workshop where both repairs and warranty repairs are carried out in accordance with the manufacturers' conditions.
More information about our > repair service
Dirks Machines Beek
Toolnation is the online shop of Handelsonderneming Dirks B.V. The showroom and collection location are located at the following address:
Dirks Machines Beek
Prins Mauritslaan 120-124
6190 AB Beek
Limburg, Netherlands
The following conditions apply for collecting an order:
- Collection is only possible if the shipping method “Ophalen in showroom Beek (LB)” is selected during checkout.
- This shipping method is available only to residents of the Netherlands and Belgium.
- After placing the order, it is not possible to change the shipping method to collection.
Own service and repair workshop
Toolnation has its own service and repair workshop where both repairs and warranty repairs are carried out in accordance with the manufacturers’ conditions.
More information about our repair service.
The registration of a customer account can be done very easily via > register here
Advantages of a customer account:
- Reviewing placed orders and re-ordering.
- Speed up the payment process.
- Save and change multiple shipping addresses.
- View and track the status of your orders.
Note: unfortunately, it is not possible yet to add orders to your account after they have been placed. Please therefore always create an account first or log in before placing an order.
You can easily register a customer account via Register here.
Advantages of a customer account:
- Review placed orders and reorder items.
- Speed up the payment process.
- Save and manage multiple shipping addresses.
- View and track the status of your orders.
Note: it is currently not possible to add orders to your account after they have been placed. Please create an account or log in before placing an order.
Our sales department will be happy to help you if you have a question about an item or accessory. Please include a link, EAN-code or item number if necessary, so they can help you faster and better.
Ask your question via the contact form at the bottom of this page.
Our sales department will be pleased to assist you with any questions regarding an item or accessory. Please include a link, EAN code or item number, if applicable, so we can assist you more efficiently.
You can submit your question via the contact form at the bottom of this page.
It is of course possible to ask for a special quotation. Please contact us via the contact form at the bottom of this page. Our sales department will process your request for a special price.
Tip: if you have a customer account and fill your shopping cart, we can easily check it with you.
Standard orders and small quantities
The prices of all products are displayed directly on the website. For standard orders, we do not provide individual quotations.
Get a price overview
Would you like a price overview? Add the desired items to your basket, proceed to checkout, enter your details (including your VAT number where applicable), and view the full cost summary.
Would you like a PDF as a price reference? Choose payment by bank transfer at checkout. You will receive a proforma invoice / order confirmation (PDF) by email with the full overview. You can use this as a quotation.
You will also receive a separate email with the bank details and a payment link for alternative payment methods. The payment link expires after 7 days. The order is processed only after payment has been received.
Larger quantities and tailored quotations
For larger quantities, you can request a quotation.
- Required items (with article number or product link)
- Quantity per item
- Name and contact details
- For business enquiries: company name and VAT number
- Optional reference
Our sales department will review your request and, where possible, send you a suitable quotation by email.
Do you already have an account and are the items in your basket or on your wishlist? Please mention this in your request so we can review it more efficiently.
Pay by invoice
This payment method is available for medium-sized and large companies, institutions such as schools, foundations and non-profit organisations, as well as government and semi-public organisations.
You can submit a request or purchase order and indicate that you would like to use pay by invoice. Your organisation must have a valid VAT number and a business email address for communication and invoicing.
Validity of quotations
Quotations are generally valid for approximately 14 days.
Newsletter and welcome discount
Receive a €5 welcome discount by signing up to our free newsletter. The discount is valid on a minimum spend of €100 excl. VAT.
No, unfortunately not yet.
No, unfortunately not yet.
Usually this happens when you have placed an order first and only afterwards created an account or logged in. Unfortunately, it is not possible to add placed orders to your account. Is this not the case? Then please wait for 1 to 2 business days so that the system can process the order. Still no orders visible? Then please contact us.
Do not have an account yet? > create an account
Note: unfortunately, it is not yet possible to add placed orders to your account.
Can’t see your order in your account? This can happen for the following reasons:
-
The order was placed before you logged in or before you created an account.
In this case, it is unfortunately not possible to link the order to your account afterwards. -
The order was just placed.
Please allow 1–2 business days for the system to process the order and display it in your account.
Don’t have an account yet? Create an account
Note: orders cannot be added to an account afterwards.
No, this is unfortunately not possible. It is recommended that you always create an account or log in before placing an order.
If you do not have an account > create an account
No, this is unfortunately not possible. We recommend creating an account or logging in before placing an order.
If you do not have an account, please create an account.
Have you forgotten your password?
Then you can easily reset it via > Forgot your password?
Did you forget the e-mail address you use to log in?
You can find your login information in the email that you received when creating your account. In this mail, you will also find the e-mail address you can use to log in. It is possible that this mail ended in your SPAM folder.
Still can't login? Are you sure you have created an account with us? If your email address and password are not known, and you do not receive an automatic email when you want to set a new password, it is likely that you have not created an account.
Unable to log in to your account? Please check the following:
-
Forgot your password?
You can easily reset your password via Forgot Your Password?. -
Forgot your email address?
Check the confirmation email you received when creating your account. It contains the email address used to log in. Please also check your spam or junk folder. -
Didn’t receive an email after clicking “Forgot Your Password?”
Make sure you entered the correct email address. If you still do not receive an email, it is possible that no account has been created with this email address.
Don’t have an account yet? You can easily create a new account and then log in.
All information about cookies and privacy can be found here.
All information about cookies and privacy can be found here.
Business customers with a valid EU VAT number outside the Netherlands can order from Toolnation with 0% VAT.
- Your VAT number must be registered in an EU country other than the Netherlands.
- The order must be shipped to the country where the business is registered.
- Your VAT number is automatically verified via the VIES system of the European Commission.
Add your products to the cart, enter your company details and VAT number during checkout and after successful verification the 0% VAT rate will be applied automatically.
Ordering with a customer account? Please check that your company details are entered correctly. Without an account, these details can be entered during checkout.
Important information
- The 0% VAT rate is only applied after successful verification of your VAT number.
- Please check that your VAT number has been entered correctly before completing your order.
- VAT already paid cannot be reclaimed through Toolnation after purchase.
- Toolnation cannot apply the 0% VAT rate if the required conditions are not met.
Is your VAT number not accepted in the VIES system? There can be several reasons for this.
- Your VAT number may have been entered incorrectly.
- Your VAT number may not yet be active in the VIES system.
- Your business may not be registered for intra-Community supplies within the EU.
- There may be a temporary issue or delay in the VIES system.
Please check that your VAT number has been entered correctly and matches your registered business details.
What can you do?
- Check your VAT number again in the VIES system.
- Verify your registration with your national tax authority.
- Contact your tax authority if your VAT number is marked as invalid.
- Try again later if the VIES system is temporarily unavailable.
- Contact our customer service if you need assistance.
You can very easily unsubscribe from our newsletter via the unsubscribe button located at the bottom right of each newsletter or via your account.
You can unsubscribe at any time via the “Unsubscribe” link at the bottom of every newsletter.
If you have created an account, you can also manage your newsletter settings via your account.
You can subscribe to our newsletter via the subscribe page.
Why subscribe to the newsletter?
- You will be informed first about our offers.
- You will regularly receive a selection of current offers by email.
- You will receive exclusive promotions.
- You have a chance to win a prize every month.
By subscribing, you automatically participate in the monthly prize draw.
You can sign up for our newsletter via /subscribe.
- €5 welcome discount* – receive a discount code directly in your inbox.
- Be the first to hear about our latest offers.
- Receive regular exclusive promotions by email.
- A selection of current deals.
- Monthly chance to win prizes.
* The welcome discount is valid on orders of €100 or more (excl. VAT) and only for new newsletter subscriptions.
You can easily change your newsletter receiving preferences yourself by clicking > E-MAIL PREFERENCES at the bottom left of any newsletter or through your account.
You can customize your newsletter preferences in two ways:
- Via the “Change preferences” link at the bottom of one of our newsletters.
- Via your account (if you have created an account).
Do you still have questions?
Haven’t found the answer you were looking for? Please contact our customer service via the contact form or through your account.