Repair Service

Private customers: 2 years statutory warranty

For private customers, a statutory warranty period of 2 years applies. Please note: providing the invoice for your purchase is mandatory for the statutory warranty. The warranty period starts on the invoice date of the item. We recommend registering your machine with the respective manufacturer after receipt (if possible). This ensures your purchase is known to the manufacturer and any warranty claims can be processed more easily.

Business customers: 1 year statutory warranty

For business customers, a statutory warranty period of 1 year applies. Please note: providing the invoice for your purchase is mandatory for the statutory warranty. The warranty period starts on the invoice date of the item. We recommend registering your machine with the respective manufacturer after receipt (if possible). This ensures your purchase is known to the manufacturer and any warranty claims can be processed more easily.

Additional warranty at Toolnation

Extended warranty up to a maximum of 5 years

As Toolnation is an official dealer of brands such as Bosch, DeWalt, Festool, Fein, Milwaukee, Metabo, Mafell and Makita, you may benefit from an extended warranty of up to 5 years. Depending on the item and brand, this may be 1 or 2 additional years on top of the statutory warranty of 1 or 2 years, after registration with the manufacturer. The maximum warranty period is stated with each item.

Conditions for the extended warranty:

• Register your machine within 30 days with the respective manufacturer to activate the extended warranty and receive the warranty certificate.
• In the event of a warranty claim, please provide the warranty certificate.
• If registration is not completed within 30 days, the extended warranty will expire.
• The extended warranty applies only to products purchased from 01-09-2018.
• The exact warranty period is stated with each item.
• Please note: for Festool, insurance coverage for repair costs and theft expires after 36 months.
• The extended warranty does not apply to high-pressure cleaners, machines with combustion engines and pneumatic tools.

Activate your extended warranty

Register your purchased items within 30 days to activate the extended warranty.

Click below on the respective manufacturer of the item you wish to register. You will be redirected to the manufacturer’s website.

• AEG
• Bosch Professional
• DeWalt
• Fein
• Festool
• FLEX
• Hikoki
• Mafell
• Makita
• Metabo
• Milwaukee
• Panasonic Powertools
• REMS
• ROTHENBERGER
• Spit Paslode
• VIRAX

Ensure that you register your products to benefit from the full warranty.

Requesting a repair

If a product becomes defective within the warranty period, you may have it repaired in our own service workshop. Our technicians carry out repairs in accordance with the manufacturer’s terms and conditions. Follow the steps below to submit a repair request.

Step by step

1. Step 1 – Read the conditions
   Please review our warranty conditions to verify whether the product is covered by warranty.
2. Step 2 – Collect the required documents
   Gather the purchase invoice (sent to you by email) and the warranty certificate from the manufacturer (in case of extended warranty).
3. Step 3 – Submit your request
   • Contact our customer service and include a clear photo and description of the defect.
   • Add your purchase invoice and the warranty certificate (for extended warranty).
   • Submit your request.
4. Step 4 – Assessment
   Our customer service will assess your request and inform you within approximately 2 business days.

Is your purchase covered by warranty?
You will receive information regarding the estimated repair time and further procedure. Shipping costs to us are at your expense. After repair, the product will be returned at our expense.

Is your purchase not covered by warranty?
You will receive a quotation, including the estimated repair time and further procedure. All shipping costs are at your expense.

Sending products for repair

Our customer service will determine, in consultation with you, whether the product must be sent in for repair. Always follow the instructions provided and ship the product as indicated.

Additional conditions

• Note: we charge €30 (excluding VAT) for inspection and handling costs for machines that are returned without repair.
• Subsequent registration of your machine or submission of the required documents is not possible.
• Products sent to us without prior registration will be returned. The costs for returning these products are at your expense. The applicable shipping costs (within the Benelux) are listed below.

Different rates apply for machines and/or products outside the Benelux. These are available upon request.

Legal warranty

For the legal warranty, the invoice of your purchase is sufficient. You will automatically receive the invoice for your order by email. The warranty period starts on the invoice date of the product.

More information

Extended warranty

For the extended warranty, we require the invoice of your purchase together with the manufacturer’s warranty certificate. To obtain this, you must register your machine with the relevant manufacturer within 30 days. The warranty period starts on the invoice date of the product.

More information

Tip: we recommend registering your machine with the relevant manufacturer upon receipt (if possible). This ensures that your purchase is known to the manufacturer and any warranty claims can be processed more efficiently.

Yes, often we can order parts of individual machines from the respective supplier.

To order individual parts, please contact our workshop.

• Even if your machine breaks down within the warranty period, this does not automatically mean that all repairs are covered under warranty.
• Normal wear and tear of a machine is not covered under warranty.
• The warranty applies only in cases of demonstrable manufacturing defects recognized by the manufacturer.
• Wear resulting from normal use, such as carbon brushes, connecting cables, ball bearings, worn gears, saw blades or drill chucks, is not covered under warranty. In such cases, maintenance costs and return shipping costs to the customer will be charged.