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Repair Service

On this page you will find information about requesting a repair within or outside the warranty. Please first read the warranty conditions and then follow the steps below. Do you have a specific question? Please also see our frequently asked questions about warranty and repairs.

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Request a repair

If an item becomes defective within the warranty period, you can have it repaired by our service warranty workshop. Our staff carry out repairs in accordance with the manufacturer’s conditions. Follow the steps below to request a repair.

Step by step

  1. Read the conditions
    Always read our warranty conditions first to check whether the item is covered by the warranty.
  2. Gather documents
    Gather the purchase invoice for the item, which you received by email, and the manufacturer’s warranty certificate, if extended warranty applies.
  3. Submit your request
    Submit your repair request via our contact form and include a clear photo and description of the defect. Also include the purchase invoice and, if applicable, the warranty certificate. To ensure your request can be processed correctly, we are unable to process repair requests by telephone.
  4. Assessment
    Our customer service will assess your request and usually inform you within 2 business days about the next steps.

Within or outside warranty

Are the costs covered by the warranty?
You will receive feedback from our customer service about the estimated repair time and the next steps. You pay the shipping costs to us. We will return the item after repair at our expense.

Are the costs outside the warranty?
You will receive feedback from our customer service with a quotation, the estimated repair time and the next steps. You pay all shipping costs.

Send items for repair

Our customer service will determine in consultation whether an item must be sent in for repair. Always follow the instructions from our customer service and send items to us in the way specified by them.

Additional conditions

  • Please note: We charge €30 (excl. VAT) in inspection and processing fees for machines that are returned without repair.
  • It is not possible to register your machine or submit the required documents at a later stage.
  • Items sent to us without prior registration will be returned. The costs incurred for returning these items are at your expense. The costs for these shipments are as follows (valid within the Benelux):
Shipment type Weight Costs (excl. VAT)
Package 0-10 kg €45.00
Package 10-30 kg €80.00
Pallet 0-200 kg €150.00
Pallet 200+ kg €250.00

For machines and/or items outside the Benelux, different rates apply. These are available on request.

Contact us about warranty and repairs
General Terms and Conditions

Frequently asked questions about warranties and repairs

Requesting a repair. Step by step.

If a product fails within the warranty period, you can have it repaired by our own service warranty workshop, where our staff will carry out repairs within the manufacturer's terms and conditions. To request a repair, follow the steps below.

1/ Read the conditions.

Always read our > conditions to see if the product is within warranty.

2/ Collect documents.

Collect the purchase invoice of the product (you have received this by e-mail) and the warranty certificate from the manufacturer (for extended warranty).

3/ Send request.

  • Please contact our > customer service and add a clear picture and description of the defect.
  • Add your purchase invoice and the warranty certificate (for extended warranty).
  • Send your request.
 

4/ Assessment.

Our customer service will assess your request and will inform you within +/- 2 business days.

Does your purchase fall within warranty?
You will receive feedback from our customer service department about the estimated repair time and the further process. You pay the shipping costs yourself, and we will return the product at our expense, after repair.

Does your purchase outside warranty?
Then you will receive feedback from our customer service with a quote, the estimated repair and the further process. You pay all shipping costs yourself.

 

Send products for repair

Our customer service will determine in consultation whether a product must be sent in for repair. Always follow the instructions of our customer service and send your products to us in the way they have indicated.

Additional conditions

  • Note: We charge €30 (excl. VAT) for investigation and handling costs on machines which are returned without repair.
  • Subsequent registration of your machine or submission of the appropriate documents is not possible.
  • Products sent to us without registration will be returned. Costs incurred for returning these products are for your account. These shipping costs are (valid within the Benelux):
 
Type of shipment Weight Cost (excl. VAT)
Parcel 0-10 kg € 45,00
0-30 kg € 80,00
Pallet 0-200 kg € 150,00
200+ kg € 250,00
 

Different rates apply for machines and/or products outside the Benelux, and these are available on request.

Requesting a repair

If a product becomes defective and may be covered by warranty, you may have it repaired in our own service workshop. Our technicians carry out repairs in accordance with the manufacturer’s terms and conditions. Follow the steps below to submit a repair request.

Step by step

  1. Step 1 – Read the conditions
    Please review our warranty conditions to verify whether the product is covered by warranty.
  2. Step 2 – Collect the required documents
    Gather the purchase invoice or another valid proof of purchase and the warranty certificate from the manufacturer (in case of extended warranty).
  3. Step 3 – Submit your request
    • Contact our customer service and include a clear photo and description of the defect.
    • Add your purchase invoice or another valid proof of purchase and the warranty certificate (for extended warranty).
    • Submit your request.
  4. Step 4 – Assessment
    Our customer service will assess your request and inform you within approximately 2 business days.

Is your purchase covered by warranty?
You will receive information regarding the estimated repair time and further procedure. Shipping costs to us are at your expense, unless the claim falls under the statutory warranty. In the case of statutory warranty, the necessary shipping costs will not be charged to you. After repair, the product will be returned at our expense.

Is your purchase not covered by warranty?
You will receive a quotation, including the estimated repair time and further procedure. All shipping costs are at your expense.

Sending products for repair

Our customer service will determine, in consultation with you, whether the product must be sent in for repair. Always follow the instructions provided and ship the product as indicated.

Additional conditions

  • Note: we charge €30 (excluding VAT) for inspection and handling costs for machines that are returned without repair, unless the assessment shows that the claim falls under the statutory warranty.
  • Subsequent registration of your machine for an extended manufacturer’s warranty may no longer be possible after the registration period set by the manufacturer has expired. For a claim under the statutory warranty, an invoice or another valid proof of purchase may be provided.
  • Products sent to us without prior registration will be returned. The costs for returning these products are at your expense. The applicable shipping costs (within the Benelux) are listed below.
Type of shipment Weight Cost (excluding VAT)
Parcel 0–10 kg €45.00
10–30 kg €80.00
Pallet 0–200 kg €150.00
Over 200 kg €250.00

Different rates apply for machines and/or products outside the Benelux. These are available upon request.

  • Even if your machine develops a defect, this does not automatically mean that all repairs are covered by warranty.
  • Normal wear and tear of a machine is generally not covered by the standard manufacturer’s warranty. However, certain wear parts may be covered under some additional warranty or service programmes.
  • The standard manufacturer’s warranty generally applies to demonstrable material and/or manufacturing defects that are covered under the terms and conditions of the relevant manufacturer.
  • Normal wear and tear of parts such as carbon brushes, power cords, ball bearings, gears, saw blades and drill chucks is generally not covered by the standard manufacturer’s warranty. However, certain wear parts may be covered under some additional warranty or service programmes. If the defect is not covered by the applicable statutory warranty, seller’s warranty or manufacturer’s warranty, maintenance costs and the shipping costs for returning the product to the customer may be charged.

Private customers: 2 years statutory warranty.

For private customers, a legally established warranty period of 2 years applies. Please note: the provision of the invoice for your purchase is mandatory for the statutory warranty. The warranty period starts on the invoice date of the item. We recommend that you always register your machine with the respective manufacturer after receipt (if possible). This way, your purchases are known to the manufacturer, and any warranty claims can be processed more easily.

Business customers: 1 year statutory warranty.

For business customers, a legally established warranty period of 1 year applies. Please note: the provision of the invoice for your purchase is mandatory for the statutory warranty. The warranty period starts on the invoice date of the item. We recommend that you always register your machine with the respective manufacturer after receipt (if possible). This way, your purchases are known to the manufacturer, and any warranty claims can be processed more easily.

Additional warranty from Toolnation:

Extended warranty, up to a maximum of 5 years!

As Toolnation is an official dealer of brands such as Bosch, DeWalt, Festool, Fein, Milwaukee, Metabo, Mafell, and Makita, you can take advantage of an extended warranty of up to a maximum of 5 years. Depending on the item and brand, this may be an additional 1 or 2 years on top of the statutory warranty of 1 or 2 years, after registration with the manufacturer. The maximum warranty is indicated for each item.

Conditions for the extended warranty:

  • Register your machine within 30 days with the respective manufacturer to activate the extended warranty and receive the warranty certificate from the manufacturer.
  • In the event of a warranty claim, please send us the warranty certificate.
  • If your registration is not completed within 30 days, unfortunately, your extended warranty will expire.
  • The extended warranty only applies to products purchased from 01-09-2018.
  • The exact warranty period for the product is exceptionally specified for each item.
  • Please note: the Festool insurance for repair costs and theft expires after 36 months.
  • The extended warranty does not apply to high-pressure cleaners, machines with combustion engines, and pneumatic tools.

Activate your extended warranty

Register your purchased items within 30 days to activate the extended warranty.

Click below on the respective manufacturer of the item you wish to register. You will then be redirected to the manufacturer’s website.

 

Make sure to register your products to enjoy the full warranty!

Private customers: 2-year seller’s warranty

For private customers, a seller’s warranty of 2 years applies. In addition, the statutory warranty always applies. The seller’s warranty applies in addition to your statutory rights and does not limit them. We recommend registering your machine with the relevant manufacturer after receipt, if possible. Registration may be required to benefit from an extended manufacturer’s warranty or an additional service programme.

Business customers: 1-year warranty

For business customers, a warranty period of 1 year applies. To claim under the warranty, the purchase invoice must be provided. The warranty period starts on the invoice date of the item. We recommend registering your machine with the relevant manufacturer after receipt, if possible. This may simplify the processing of any warranty claims.

Additional warranty

Extended warranty up to a maximum of 5 years

For several brands, an extended warranty of up to a maximum of 5 years is available. This manufacturer’s warranty applies in addition to the statutory warranty and does not limit the statutory rights of private customers. The product must be registered within the registration period set by the manufacturer. The maximum warranty period is stated with each item.

Conditions for the extended warranty:

  • Register your machine within the registration period set by the manufacturer.
  • Keep the warranty certificate you receive after registration.
  • In the event of a warranty claim, the warranty certificate must be provided.
  • If registration is not completed within the registration period set by the manufacturer, the extended warranty may expire.
  • The exact warranty period for the product is stated with each item.
  • Warranty periods, registration conditions and additional services may vary depending on the manufacturer and product.

Activate your extended warranty

Register your purchased items within the registration period set by the manufacturer to activate the extended warranty.

Click below on the relevant manufacturer of the item you wish to register. You will then be redirected to the manufacturer’s website.

Make sure your products are registered on time so that you can benefit from the applicable extended warranty.

Legal warranty

For the legal guarantee, the invoice of your purchase is sufficient. You will automatically receive the invoice of your order from us via email. The warranty period starts on the invoice date of the product.

> More information

Extended warranty

For the extended warranty, we need the invoice of your purchase along the manufacturer's warranty certificate. For this, you need to register your machine with the relevant manufacturer within 30 days. The warranty period starts on the invoice date of the product.

> More information

Tip: We recommend always registering your machine with the relevant manufacturer upon receipt (if possible). In this way, your purchases will be known to the manufacturer and any warranty claims will be easier to process.

Statutory warranty

To assess a claim under the statutory warranty, we ask you to provide the invoice for your purchase or another valid proof of purchase. You will automatically receive the invoice for your order from us by email.

More information

Extended warranty

For the extended warranty, we require the invoice for your purchase together with the manufacturer’s warranty certificate. To obtain this, you must register your machine within the registration period set by the relevant manufacturer. The duration of the extended manufacturer’s warranty is determined by the terms and conditions of the relevant manufacturer.

More information

Tip: we recommend registering your machine with the relevant manufacturer upon receipt, if possible. This ensures that your purchase is known to the manufacturer and may help process any additional warranty claims more efficiently.

Yes, often we can order parts of individual machines from the respective supplier.

To order individual parts, please contact our workshop.

Yes, in many cases we can order individual spare parts for machines from the relevant supplier.

You can contact us about this via the contact form. Your request will then be reviewed by our workshop.

Request a repair. Step by step.

If an item breaks down within the warranty period, you can have it repaired by our own service warranty workshop, where our staff performs repairs according to the manufacturer's terms. Follow the steps below to request a repair.

1. Read the terms and conditions.

Always read our warranty terms first to see if the item is covered by the warranty.

2. Gather documents.

Gather the purchase invoice for the item (which you received by email) and the warranty certificate from the manufacturer (for extended warranty).

3. Submit your request.

  • Contact our customer service and attach a clear photo and description of the defect.
  • Attach your purchase invoice and the warranty certificate (for extended warranty).
  • Submit your request.

4. Evaluation.

Our customer service will review your request and inform you within +/- 2 business days.

Is your purchase within the warranty?
You will receive feedback from our customer service regarding the estimated repair time and the next steps. You pay for the shipping costs, and we will send the item back at our expense after repair.

Is your purchase outside the warranty?
In this case, you will receive feedback from our customer service with an estimate, the expected repair time, and the next steps. You will pay all shipping costs.

Send items for repair

Our customer service will determine, in consultation, whether an item needs to be sent for repair. Always follow the instructions from our customer service and send your items to us in the way they specify.

Additional conditions

  • Note: We charge €30 (excl. VAT) for inspection and processing fees for machines that are returned without repair.
  • It is not possible to register your machine or submit the correct documents at a later stage.
  • Items that are sent to us without prior registration will be returned. The costs for returning these items are your responsibility. The shipping costs for these shipments are (valid within the Benelux):
Shipment type Weight Cost (excl. VAT)
Package 0–10 kg €45.00
Package 0–30 kg €80.00
Pallet 0–200 kg €150.00
Pallet 200+ kg €250.00
 

For machines and/or items outside the Benelux, different rates apply, which are available on request.

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