Invoices, payments, refunds
The refund when you cancel an order is provided by law and is 14 days. The refund will be transferred to you within 14 days (after we have received the cancelled items back).
Please note: the costs for returning the goods when an order is cancelled will be at your own expense. These costs will be deducted from the amount to be refunded. We only take cancellations that are submitted through our customer service. You will always receive a confirmation from us when we have cancelled your order.
Legal period of 14 working days expired?
Are you sure that the order has been cancelled? Have you received a confirmation of this?
Please contact us via the contact form if you have a confirmation of cancellation, and the statutory period has expired but have not yet received your money back.
The statutory refund period for a cancelled order is 14 days. The refund will be transferred within 14 days after we have received the returned items.
Please note: return shipping costs in case of cancellation are at your own expense. These costs will be deducted from the refund amount. Cancellations are only processed when submitted via our customer service. You will always receive a confirmation once your order has been cancelled.
Has the legal period of 14 days expired?
Please verify whether the order has been cancelled and whether you have received a confirmation of cancellation.
If you have received a confirmation and the statutory period has expired without receiving your refund, please contact us via the contact form.
We process orders once payment has been received. Please note that certain payment methods may result in longer processing times, which can affect the delivery time.
Available payment methods:
- iDEAL
- Bancontact / Mister Cash
- Credit card (VISA, Mastercard, American Express, Maestro)
- KBC/CBC payment button
- PayPal
- Advance payment by bank transfer
- Purchase on account (business customers only)
- SOFORT Banking
- Giropay
- EPS
- Dotpay
We wait a maximum of 8 days for payment, starting from the moment the order is placed. After this period, the order will be automatically cancelled and the products will become available again in the webshop. No separate cancellation confirmation will be sent.
Available payment methods:
- iDEAL / Wero
- Bancontact / Mister Cash
- Credit card (VISA, Mastercard, American Express, Maestro)
- KBC/CBC payment button
- PayPal
- Advance payment by bank transfer (in EUR)
- Purchase on account (business customers only)
- Giropay
- EPS
- Dotpay
Payments in the Toolnation webshop are processed by the payment provider MultiSafepay and carried out in EUR.
If payment is made from an account in another currency, the amount will be converted during the transaction. Amounts shown in other currencies are for reference only and may vary depending on the exchange rate applied by the bank or payment provider.
Orders are processed after payment has been received. Processing times may vary depending on the selected payment method.
Note: if payment is not received, the order will not be processed. Failure to complete payment is considered a cancellation of the purchase — no further action or cancellation is required.
You will automatically receive an email with accompanying invoice on the next business day after the payment is successful. Always check your spam / junk mail folder to make sure you have not received the invoice.
Didn't receive an invoice?
Please contact our customer service if you did not receive an invoice for your order, so we can send it to you manually.
You will automatically receive an email with the corresponding invoice on the next business day after successful payment. Please also check your spam or junk mail folder to ensure the invoice has not been filtered.
Did not receive an invoice?
If you have not received an invoice for your order, please contact our customer service so we can send it to you manually.
Currently, we send invoices by mail only. You will usually receive these no later than 1 business day after you place your order. Did you lose an invoice, can't find it in your mail, or didn't you receive one? Then, please, contact us.
Tip: did you also look in your spam/junk mail folder? Sometimes invoices end up in the wrong folder.
Invoices are currently sent by email only. You will usually receive your invoice no later than 1 business day after placing your order. If you have lost your invoice, cannot find it in your mailbox, or have not received it, please contact us.
Tip: please also check your spam or junk mail folder, as invoices may sometimes be filtered incorrectly.
Always check if money has been debited from your bank account. If it has not, please place a new order or try a new payment method.
Payment has been debited from my account
If money has been debited from your account, but you have not received an order confirmation within 2 working days, please contact our customer service.
Please check whether the amount has been debited from your bank account. If no amount has been debited, please place a new order or try a different payment method.
Payment has been debited from my account
If the amount has been debited but you have not received an order confirmation within 2 working days, please contact our customer service.
No, it is prohibited by Dutch law to adjust invoices.
Wrong billing address?
Please contact us if an incorrect billing address is listed on your invoice.
Want to change the billing address yourself?
This is only possible as long as your order has not yet been shipped in your account > log in now
No customer account yet? > create customer account
No, it is not permitted under Dutch law to modify invoices.
Wrong billing address?
If an incorrect billing address is stated on your invoice, please contact us.
Want to change the billing address yourself?
This is only possible via your account, provided your order has not yet been shipped: Log in now.
No customer account yet? Create a customer account.
Do you still have questions?
Haven’t found the answer you were looking for? Please contact our customer service via the contact form or through your account.