Shipping and collection
Shipping costs in the Netherlands and Belgium
- Shipping costs are automatically calculated once your address details are fully completed.
- For products with exceptional weight, size, or extra handling (such as lawnmowers, table saws, etc.), additional surcharges (length freight / mini-pallet / pallet) may apply and will be displayed separately at checkout.
Shipping costs within the EU (outside the Netherlands and Belgium)
- Shipping costs are automatically calculated once your address details are fully completed.
- For products with exceptional weight, size, or extra handling (such as lawnmowers, table saws, etc.), additional surcharges (length freight, mini-pallet, or pallet) may apply and will be displayed separately at checkout.
- For large shipments, you will receive an email with shipping information and costs. Please note: These orders will be shipped in one shipment, and the costs may vary depending on the destination and will be requested from the carrier.
Shipping costs outside the EU
- Shipping costs are calculated upon request. Please contact our customer service for more information.
Shipping costs in the Netherlands and Belgium
- Shipping costs are automatically calculated once your address details have been fully completed.
- For products with exceptional weight, size, or additional handling requirements (such as lawnmowers or table saws), extra surcharges (length freight, mini-pallet, or pallet) may apply. These will be displayed separately during checkout.
Shipping costs within the EU (outside the Netherlands and Belgium)
- Shipping costs are automatically calculated once your address details have been fully completed.
- For products with exceptional weight, size, or additional handling requirements (such as lawnmowers or table saws), extra surcharges (length freight, mini-pallet, or pallet) may apply. These will be displayed separately during checkout.
- For large shipments, you will receive an email with shipping information and costs. Please note: these orders are shipped as one consignment. Costs may vary depending on the destination and will be requested from the carrier.
Shipping costs outside the EU
- Shipping costs are calculated upon request. Please contact our customer service for further information.
Did you check the order carefully? Have all the boxes been opened and was there anything you couldn't find? Most likely, you have ordered items with different delivery times. Therefore, your order will be shipped in parts and the missing items will be back-ordered. You will receive an automatic shipping notification of each back-ordered item when it is shipped. It may therefore happen that the deliveryman will visit you several times.
Tip: You will automatically receive a shipping confirmation with items that we send to you. Isn't the complete order listed in this shipping confirmation? Then the remaining part will be sent at a future time.
Different delivery times within one order
When an order contains multiple items with different delivery times, your order will probably be delivered in parts. You will receive an automatic dispatch notification of each back-ordered item when it is dispatched.
As well, when you have ordered a set or bundle, it may happen that a part of the set has a different delivery time. The part of the set in stock will always be sent to you as the first partial delivery. > more information
Note: it is not possible to indicate a preference regarding a partial delivery.
No partial delivery and still not completely delivered?
Then please contact us immediately. Please provide us with your order number and missing items so we can check this easily.
Have you checked your order carefully? Were all boxes opened and were any items missing? In most cases, items within one order have different delivery times. Your order may therefore be shipped in separate parts, and the missing items will be back-ordered. You will receive an automatic shipping notification for each back-ordered item once it has been dispatched. This means the carrier may deliver your order in multiple shipments.
Tip: you will automatically receive a shipping confirmation listing the items that have been dispatched. If the complete order is not included in this confirmation, the remaining items will follow at a later time.
Different delivery times within one order
If an order contains multiple items with different delivery times, it may be delivered in separate shipments. You will receive an automatic dispatch notification for each back-ordered item once it has been shipped.
If you have ordered a set or bundle, it is possible that part of the set has a different delivery time. The part that is in stock will be shipped first as a partial delivery. More information can be found on Delivery times.
Note: it is not possible to indicate a preference regarding partial deliveries.
No partial delivery and still incomplete?
If your order was not shipped in parts and is still incomplete, please contact us immediately. Provide your order number and details of the missing items so we can review the matter promptly.
In your Track & Trace data you can see the status of your order with the carrier. If it takes longer than usual for your order to be delivered, you should first contact the carrier and ask about the status of your order. It can happen that an order gets lost. If this is the case, please also contact us. An investigation will be started, and you can then indicate whether you want to continue waiting for the order or cancel it. If you cancel, we will refund your money within 14 days.
Note: starting an investigation with the carrier may take several business days. We kindly ask you to be patient during this period. We will contact you as soon as additional information is available.
You can check the status of your shipment with the carrier via your Track & Trace information. If delivery takes longer than expected, please first contact the carrier to request an update on the status of your order.
In some cases, a shipment may be lost in transit. If this occurs, please also contact us. An investigation will be initiated with the carrier. During this process, you may indicate whether you prefer to continue waiting for the order or cancel it. If you choose to cancel, the paid amount will be refunded within 14 days.
Note: initiating an investigation with the carrier may take several business days. We kindly ask for your patience during this period. We will inform you as soon as additional information becomes available.
We no longer send paper packing slips with shipments from our new warehouse.
When your order is shipped by us, an automatic email is sent with a summary of the delivery you can expect. If this digital confirmation of delivery is not your entire order, you can assume that the remaining items will be delivered soon.
Information about delivery times & orders
When placing an order, always pay attention to the indicated delivery time. You will automatically receive an email from us when your order is being processed in our warehouse. When there are updates regarding your order, or when your order is transferred to one of our carriers, you will receive an automatic message from us.
You can always track your order with your Toolnation customer account. For this, you need to have placed the order with the customer account. > Login now
If your order was placed without a customer account, this is not possible. Linking an order to a customer account after it is placed is not possible.
Partial deliveries
When ordering multiple items with different delivery times, partial deliveries may occur. It is not possible to indicate a preference.
We usually do our best to optimize the ordering and shipping process to minimize partial deliveries.
Note: if you order a SET in which part of the set has a longer delivery time, the part of the set in stock will be sent to you in advance. It is not possible to indicate a preference.
Toolnation customer account
We offer you the possibility to create a Toolnation customer account. > Create a customer account
With your customer account, you can request information on your placed order(s). > log in now
These are the benefits of creating a Toolnation customer account:
- Retrieve with the account placed orders (orders of the last 12 months retrievable)
- Use the account to easily place new orders
- Speed up the payment process
- Store multiple shipping addresses
- View and track the status of an order placed with the account
Note: at this time, it is not (yet) possible to link placed orders to your customer account.
We no longer include paper packing slips with our shipments.
Once your order has been shipped, you will automatically receive an email with an overview of the items that have been dispatched.
If your complete order is not included in this shipping confirmation, the remaining items will usually be delivered later once they become available.
Yes, if you choose "Pickup in showroom" at the shipping method.
Once your order is processed and ready for you, we will contact you. If you have not received a message from us your order has not been processed/is not ready yet!
Note: it is not possible to change your shipping method to pick up in Beek after you have placed your order.
Showroom & pick-up location
Dirks Machines Beek
Prins Mauritslaan 120-124
6190 AB Beek
Limburg, NL
Collection from our showroom is possible under the following conditions:
- This shipping method is available only for residents of the Netherlands and Belgium.
- Place your order via toolnation.nl and select the shipping method “Ophalen in showroom Beek (LB)”.
- Please allow 2 additional working days compared to the indicated shipping time.
We will contact you once your order has been processed and is ready for collection.
If you have not yet received a message from us, your order has not yet been processed or is not ready for collection.
Please note: after placing the order it is not possible to change the shipping method to collection.
Showroom & collection location
Dirks Machines Beek
Prins Mauritslaan 120-124
6190 AB Beek
Limburg, Netherlands
Orders from Toolnation are always shipped with premium carriers, depending on the size of the package, the weight of the package, or the country of destination.
Orders from Toolnation are shipped with premium carriers, depending on the size and weight of the package and the country of destination.
Usually there are 2 to 3 delivery attempts. If you are not at home, the deliveryman will first try to deliver the package to the neighbors. If this fails, the package goes to the nearest pickup location. You will receive a message from the carrier, and you then have 1 week to pick up the package. After that, the parcel will automatically be returned to us. Do not forget to bring a valid ID when you pick up your package.
Unfortunately, we have no influence on the delivery or working method of the carriers. For questions or comments regarding a delivery, please contact the appropriate carrier.
What happens if my order is returned to you?
If your order is returned to us, we can resend it to you or cancel it. If we have to resend the package, then new shipping costs will be charged. In case of a cancellation, we deduct the shipping costs from the amount to be refunded.
Please, always contact us when your order is returned.
Usually, 2 to 3 delivery attempts are made. If you are not at home, the courier will first try to deliver the parcel to your neighbours. If this is not possible, the parcel will be taken to the nearest pickup point. You will be notified by the carrier and will then have 1 week to collect your parcel. After that, the parcel will automatically be returned to our warehouse. Please remember to bring a valid ID when collecting your parcel.
Unfortunately, we have no influence over the delivery process or the working methods of the carriers. For any questions or remarks regarding delivery, please contact the relevant carrier directly.
What happens if my order is returned to you?
If your order is returned to us, we can resend it or cancel it. If the parcel needs to be resent, shipping costs will be charged. In case of cancellation, the shipping costs will be deducted from the refund.
Please always contact us as soon as your order has been returned to us.
If an order cannot be delivered to the provided address or is not collected in time from a pickup point, it will be returned to our warehouse. Additional costs will be charged for reshipping. These costs include the return shipping costs to our warehouse and the shipping costs for resending the order. As long as no contact is made and these costs have not been paid, the order will remain stored in our warehouse.
If a package has not been picked up at a pickup location after 1 week, it will automatically be returned to us. In this case, we can resend the package or cancel the order. If we have to resend the package, then new shipping costs will be charged. In case of a cancellation, we deduct the shipping costs from the amount to be refunded.
Unfortunately, we have no influence on the delivery or working method of the carriers. For questions or comments regarding a delivery, please contact the appropriate carrier.
Please, always contact us when your order is returned.
If a parcel is not collected from a pickup point within 1 week, it will automatically be returned to our warehouse. In this case, we can resend the parcel or cancel the order. If the parcel is resent, shipping costs will be charged. In case of cancellation, the shipping costs will be deducted from the refund amount.
Unfortunately, we have no influence over the delivery process or the working methods of the carriers. For any questions or remarks regarding delivery, please contact the relevant carrier directly.
Please always contact us as soon as your order has been returned to us.
Additional costs will be charged for reshipping a parcel that has been returned to our warehouse. These costs consist of the return shipping costs to our warehouse and the shipping costs for resending the order. As long as no contact is made and these costs have not been paid, the order will remain stored in our warehouse.
Note: Information about delivery times during the holidays
Items that are in stock usually get shipped within 1 to 4 business days. You will always receive an automatic message with shipping details and the status of your order as soon as it is shipped. Tip: always keep an eye on the delivery time stated with each article on the site.
Toolnation delivery times
The expected delivery times are mentioned with each article. These are adjusted automatically based on our stock and the information we receive from our suppliers and manufacturers. Actual delivery times may sometimes differ from the delivery times shown. > More information
We use the following delivery times:
- Ready for dispatch: The item is available and will be shipped within 1-3 working days.
- Estimated dispatch: 1 to 3 business days: The item is not in stock: the expected* delivery from the manufacturer is usually 1-3 working days. After receipt in our warehouse, the item will be shipped to you. (*This is an indicative delivery time provided by the manufacturer and may vary at any time.)
- Estimated dispatch: 2 to 5 business days: The item is not in stock: the expected* delivery from the manufacturer is usually 2-5 working days. After receipt in our warehouse, the item will be shipped to you. (*This is an indicative delivery time provided by the manufacturer and may vary at any time.)
Customer account
You can also check the status of your order in your customer account > Login now
Don't have a Toolnation customer account yet? You can easily create one yourself > Create customer account
Note: unfortunately, it is not (yet) possible to link a placed order to your customer account.
Note: Information about delivery times during the holidays
Items that are in stock are usually shipped within 1 to 4 business days. You will automatically receive a notification with shipping details and the status of your order once it has been dispatched. Please review the delivery time stated for each article on the website.
Toolnation delivery times
The expected delivery times are indicated with each article. These are automatically updated based on our stock levels and the information received from suppliers and manufacturers. Actual delivery times may occasionally differ from those displayed. More information is available on the relevant information pages.
We use the following delivery statuses:
- Ready for dispatch: The item is available and will be shipped within 1–3 working days.
- Estimated dispatch: 1 to 3 business days: The item is not in stock. The expected delivery from the manufacturer is usually 1–3 working days. After receipt in our warehouse, the item will be shipped. This is an indicative delivery time provided by the manufacturer and may change.
- Estimated dispatch: 2 to 5 business days: The item is not in stock. The expected delivery from the manufacturer is usually 2–5 working days. After receipt in our warehouse, the item will be shipped. This is an indicative delivery time provided by the manufacturer and may change.
Customer account
You can check the status of your order in your customer account: Login now.
Do you not have a Toolnation customer account yet? You can create one here: Create customer account.
Note: it is currently not possible to link a placed order to your customer account.
Do you still have questions?
Haven’t found the answer you were looking for? Please contact our customer service via the contact form or through your account.