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Payment Methods

On this page you will find information about the available payment methods at Toolnation. Your order will be processed once payment has been received. Do you have a specific question? Please also see our frequently asked questions about payments.

Payments in EUR and exchange rate differences

Purchases in the Toolnation store are processed by the payment service provider MultiSafepay. Payments are made in EUR. Transactions carried out in other currencies may involve exchange rate differences. The exchange rate applied is the rate valid at the time the transaction is processed. If the payment is made from an account held in a currency other than EUR, the funds will be converted during the transaction settlement.

Currency conversion takes place at the time the transaction is processed, for example during payment registration, refund processing, or chargebacks. In the case of a refund, the currency is converted using the exchange rate applicable at the time the funds are transferred, not the rate from the date the order was placed. Any exchange rate differences may be positive or negative. For this reason, the amount shown on the invoice in other currencies may differ from the amount actually charged or refunded in those currencies.

Popular topics

iDEAL / Wero

For customers with a Dutch bank account: select your bank, for example Rabobank or ABN AMRO, and complete the payment in your bank’s online environment.

Bancontact / Mister Cash

For customers with a Belgian bank account: select your bank and complete the payment securely via your bank’s online environment.

Credit Cards (VISA, MasterCard, American Express, Maestro)

Pay conveniently and securely using your credit card. The payment is processed via PayPal or MultiSafepay.

KBC

For customers with a KBC or CBC bank account in Belgium: complete the payment directly via your bank’s online environment.

PayPal

Pay using your PayPal balance, credit card or linked bank account. Payments via PayPal are processed immediately.

Please note: If you wish to cancel an order paid via PayPal, please contact our customer service directly and not PayPal.

Bank Transfer

How does bank transfer payment work?

  1. Select the payment method “Bank transfer in EUR” during checkout.
  2. After placing your order, the following are sent automatically:
    • Pro forma invoice | Order confirmation (PDF),
    • a separate email containing payment details:
      • amount payable in EUR,
      • IBAN and SWIFT / BIC number,
      • payment recipient: MultiSafepay,
      • individual reference number (must be included in the payment reference),
      • link to alternative payment methods (active for up to 7 days).
  3. The payment is made via bank transfer in EUR.
  4. Order processing begins once the payment has been received.

Payment terms:

  • Payment is processed exclusively in EUR.
  • Amounts shown in other currencies are for reference only and may vary depending on the exchange rate applied by the bank or payment provider.
  • Bank transfers are usually processed within 2–3 working days.

If payment is not received, the order will not be processed. Failure to complete payment is considered a cancellation of the purchase — no further action or formal cancellation is required.

Note: The pro forma invoice | Order confirmation (PDF) does not include bank details. Payment information is provided only in a separate email.

Giropay

For customers with a German bank account: select your bank and complete the payment via your bank’s online environment.

EPS

For customers with an Austrian bank account: select your bank and complete the payment via your bank’s online environment.

Dotpay

For customers in Poland: complete the payment securely via Dotpay using supported Polish banks and payment methods.

Purchase on Account (Business Customers)

Toolnation offers business customers the option to purchase on account, subject to prior approval and credit assessment.

  • available to companies, institutions, and public or semi-public organisations,
  • payment terms and credit limits are determined individually,
  • payment is made after the order has been processed, in accordance with the agreed payment term (usually 30 days),
  • the sales invoice is issued and sent by email after the order has been processed.

More information about purchasing on account

General Terms and Conditions

Frequently asked questions about payments

The refund when you cancel an order is provided by law and is 14 days. The refund will be transferred to you within 14 days (after we have received the cancelled items back).

Please note: the costs for returning the goods when an order is cancelled will be at your own expense. These costs will be deducted from the amount to be refunded. We only take cancellations that are submitted through our customer service. You will always receive a confirmation from us when we have cancelled your order.

Legal period of 14 working days expired?

Are you sure that the order has been cancelled? Have you received a confirmation of this?

Please contact us via the contact form if you have a confirmation of cancellation, and the statutory period has expired but have not yet received your money back.

The statutory refund period for a cancelled order is 14 days. The refund will be transferred within 14 days after we have received the returned items.

Please note: return shipping costs in case of cancellation are at your own expense. These costs will be deducted from the refund amount. Cancellations are only processed when submitted via our customer service. You will always receive a confirmation once your order has been cancelled.

Has the legal period of 14 days expired?

Please verify whether the order has been cancelled and whether you have received a confirmation of cancellation.

If you have received a confirmation and the statutory period has expired without receiving your refund, please contact us via the contact form.

We process orders once payment has been received. Please note that certain payment methods may result in longer processing times, which can affect the delivery time.

Available payment methods:

  • iDEAL
  • Bancontact / Mister Cash
  • Credit card (VISA, Mastercard, American Express, Maestro)
  • KBC/CBC payment button
  • PayPal
  • Advance payment by bank transfer
  • Purchase on account (business customers only)
  • SOFORT Banking
  • Giropay
  • EPS
  • Dotpay


We wait a maximum of 8 days for payment, starting from the moment the order is placed. After this period, the order will be automatically cancelled and the products will become available again in the webshop. No separate cancellation confirmation will be sent.

Available payment methods:

  • iDEAL / Wero
  • Bancontact / Mister Cash
  • Credit card (VISA, Mastercard, American Express, Maestro)
  • KBC/CBC payment button
  • PayPal
  • Advance payment by bank transfer (in EUR)
  • Purchase on account (business customers only)
  • Giropay
  • EPS
  • Dotpay

Payments in the Toolnation webshop are processed by the payment provider MultiSafepay and carried out in EUR.

If payment is made from an account in another currency, the amount will be converted during the transaction. Amounts shown in other currencies are for reference only and may vary depending on the exchange rate applied by the bank or payment provider.

Orders are processed after payment has been received. Processing times may vary depending on the selected payment method.

Note: if payment is not received, the order will not be processed. Failure to complete payment is considered a cancellation of the purchase — no further action or cancellation is required.

More information

You will automatically receive an email with accompanying invoice on the next business day after the payment is successful. Always check your spam / junk mail folder to make sure you have not received the invoice.

Didn't receive an invoice?

Please contact our customer service if you did not receive an invoice for your order, so we can send it to you manually.

You will automatically receive an email with the corresponding invoice on the next business day after successful payment. Please also check your spam or junk mail folder to ensure the invoice has not been filtered.

Did not receive an invoice?

If you have not received an invoice for your order, please contact our customer service so we can send it to you manually.

Currently, we send invoices by mail only. You will usually receive these no later than 1 business day after you place your order. Did you lose an invoice, can't find it in your mail, or didn't you receive one? Then, please, contact us.

Tip: did you also look in your spam/junk mail folder? Sometimes invoices end up in the wrong folder.

Invoices are currently sent by email only. You will usually receive your invoice no later than 1 business day after placing your order. If you have lost your invoice, cannot find it in your mailbox, or have not received it, please contact us.

Tip: please also check your spam or junk mail folder, as invoices may sometimes be filtered incorrectly.

Always check if money has been debited from your bank account. If it has not, please place a new order or try a new payment method.

Payment has been debited from my account

If money has been debited from your account, but you have not received an order confirmation within 2 working days, please contact our customer service.

Please check whether the amount has been debited from your bank account. If no amount has been debited, please place a new order or try a different payment method.

Payment has been debited from my account

If the amount has been debited but you have not received an order confirmation within 2 working days, please contact our customer service.

No, it is prohibited by Dutch law to adjust invoices.

Wrong billing address?

Please contact us if an incorrect billing address is listed on your invoice.

Want to change the billing address yourself?

This is only possible as long as your order has not yet been shipped in your account > log in now

No customer account yet? > create customer account

No, it is not permitted under Dutch law to modify invoices.

Wrong billing address?

If an incorrect billing address is stated on your invoice, please contact us.

Want to change the billing address yourself?

This is only possible via your account, provided your order has not yet been shipped: Log in now.

No customer account yet? Create a customer account.

Your order will be processed once payment has been received.

iDEAL / Wero

For customers with a Dutch bank account: select your bank (e.g., Rabobank or ABN AMRO) and complete the payment in your bank’s online environment.

Bancontact / Mister Cash

For customers with a Belgian bank account: select your bank and complete the payment securely via your bank’s online environment.

Credit Cards (Visa, MasterCard, American Express, Maestro)

Pay conveniently and securely using your credit card.

KBC

For customers with a KBC or CBC bank account in Belgium: complete the payment directly via your bank’s online environment.

PayPal

Pay using your PayPal balance, credit card, or linked bank account.
Note: To cancel a PayPal order, please contact our customer service directly instead of PayPal.

Bank Transfer

After placing your order, you will receive a separate email with individual payment instructions. Payment instructions are sent via the certified payment service provider MultiSafepay.

This email contains all details required to complete the bank transfer, including the IBAN and a unique reference number, which is required for the correct allocation of your payment.

For bank transfers, payment is completed before the order is processed. You have 8 days to complete the payment. If payment is not received within this period, the order will be automatically cancelled.

Bank transfers are usually processed within 2–3 business days. As a result, order processing may take longer than with fast payment methods.

Please note: payment details are not included on the Pro forma Invoice | Order Confirmation.

Tip: in the email with payment instructions from MultiSafepay, the option to select an alternative payment method is available. Available options depend on the country and payment environment.

Giropay

For customers with a German bank account: select your bank and complete the payment via your bank’s online environment.

EPS

For customers with an Austrian bank account: select your bank and complete the payment via your bank’s online environment.

Dotpay

For customers in Poland: complete the payment securely via Dotpay using supported Polish banks and payment methods.

Purchase on Account (Business Customers)

Toolnation offers business customers the option to purchase on account, subject to prior approval.

This payment method is available to medium-sized and large companies, institutions, and public or semi-public organizations. Payment terms and credit limits are determined individually.

When purchasing on account, payment is made after the order has been processed, in accordance with the agreed payment term (typically up to 30 days).

The sales invoice is issued and sent by email after the order has been processed.

> More information about purchasing on account

> Terms and Conditions

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