Orders

Delivery times

We indicate the expected delivery times for each product separately. The expected delivery times are indicative and are automatically adjusted based on information provided to us by the suppliers and manufacturers. Actual delivery times may therefore differ from those indicated. > read more


Delivery

When your order has been processed in our warehouse, you will receive an automatic e-mail from us with the corresponding Track & Trace information of your order.
Did you choose 'collect in Beek'? Then we will contact you as soon as your order is ready. > read more


Partial deliveries

Orders for multiple products with different delivery times may result in partial deliveries. It is not possible to indicate a preference in this regard.
We generally do our best to optimize the ordering and shipping process in order to minimize partial deliveries. 

Note: when you order a SET in which part of the set has a longer delivery time, the available part of the set will be sent to you in advance. It is not possible to indicate a preference in this regard.


Order cancellation

As long as your order has not yet been processed by our warehouse, we can cancel your order free of charge. If you have already received part of your order, but wish to cancel the entire order, you must return the products already received at your own expense. 

We can only cancel a set/ bundle completely; if you have ordered a set/ bundle of products of which a part has already been sent, you will have to return the part already sent to us at your own expense. It is not possible to offset a refund of a set.

We can only cancel complete order lines, the cancellation of partial order lines is not possible.

We only process cancellations that are submitted to our customer service! > contact us


Note: customers who have purchased with payment via PayPal and wish to cancel the order, we urge them to communicate the cancellation via our customer service team. 


Right of withdrawal

The right of withdrawal applies to private consumers only where it is part of the consumer legislation. Purchases with the intention to use for business purposes are excluded from the right of withdrawal.

As a private customer, you have the right to use the right of withdrawal within 14 days after receipt of your complete order without giving reasons and cancel your order. After you have notified us of your withdrawal, you have 14 days to return your order.

Conditions of right of withdrawal
• For a withdrawal, the shipping costs for the return shipment are at your own expense.
• In case of damage, Toolnation has the right to charge costs amounting to at least 30% of the purchase price of the product (excl. VAT). 
• If you have ordered multiple products, which will be delivered separately, the day on which you received the last product applies.
• For a product that consists of different parts, the day on which you received the last part applies.

Note: The costs for a return shipment are for your own account. You are responsible for returning the package. 

*To exercise the right of withdrawal, the consumer must inform the seller (Toolnation, Aziëlaan 8, 6199AG Maastricht-Airport (NL), info@toolnation.eu, +31 85 237 15 00 (customer service)), by means of an unequivocal statement, of the decision to withdraw from the contract. The consumer can make use of the model withdrawal form, which is not obligatory. We aim to process your message within 48 hours. We will then refund the order amount within 14 days after notification of your return, provided that the product is received by us in good order.


>General terms and conditions

 

 

 

 

 

 

 

 

 

 

 

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