Warranty conditions

Private customers, 2-year statutory warranty.

For private customers, a statutory warranty period of 2 years applies.

Note: for the legal warranty, the submission of the invoice for your purchase is mandatory. The warranty period starts on the invoice date of the product. We recommend that you always register your machine with the relevant manufacturer upon receipt (if possible). This way, your purchases are known to the manufacturer and any warranty claims are easier to process.

Business customers, 1-year statutory warranty.

For business customers, a statutory warranty period of 1 year applies.

Note: for the legal warranty, the submission of the invoice for your purchase is mandatory. The warranty period starts on the invoice date of the product. We recommend that you always register your machine with the relevant manufacturer upon receipt (if possible). This way, your purchases are known to the manufacturer and any warranty claims are easier to process.



Extra warranty from Toolnation:

Extended warranty, up to 5 years!

Because Toolnation is an official dealer of brands such as Bosch, DeWalt, Festool, Fein, Milwaukee, Metabo, Mafell and Makita, we can offer you an extended warranty of up to 5 years. Depending on the product and brand, this can be 1 or 2 years in addition to the statutory warranty of 1 or 2 years, after registration with the manufacturer. The maximum warranty is specified with each product. 

Extended warranty conditions:

  • Register your machine within 30 days with the relevant manufacturer to activate the extended warranty and receive the warranty certificate from the manufacturer.
  • In case of any warranty claim, you need to forward the warranty certificate to us.
  • If your registration is not completed within 30 days, your extended warranty will unfortunately expire.
  • The extended warranty applies only to products purchased from 01-09-2018.
  • The exact warranty period for the product is stated separately with each product.
  • Note: with Festool, the insurance for repair costs and theft expires after 36 months.
  • The extended warranty does not apply to pressure washers, internal combustion engine powered machines and air tools.

Registration for the extended warranty.

You must register the purchased products within 30 days to activate the extended warranty. Click below on the relevant manufacturer of the product you wish to register. You will then be directed to the manufacturer's website.

   

     


Repairs during the warranty period

If your product becomes defective within the warranty period, you can use our repair service.
The conditions stated on our repairs and exchanges and returns must be taken into account here.

Note: we will process your request within 14 business days. If we have to send your purchase to the manufacturer for repair or special parts have to be ordered, a repair may take more time. We will do our utmost to keep you informed of this.


Additional advice

Important for you as a customer is that you buy from us with full warranty from an official dealer. In practice, it appears that products are offered at lower prices through various web shops. These are usually machines from abroad that are converted. This can cause malfunctions or even fire. Warranty from manufacturers on these items is usually not available or max. 6 months. Therefore, always ensure that you purchase from an official dealer, such as Toolnation.